How Do I Access Pointclickcare? Here Are All Steps You Need to Know!



To gain access to PointClickCare, you must first log in using our secure authentication method. PointClickCare’s login process is simple and straightforward, and it is compatible with the following browsers: The following browsers are supported: Internet Explorer, Google Chrome, Mozilla-Firefox, and Apple Safari.


  1. Navigate to your browser.
  2. Type the following web address into your browser:
  3. Type your org prefix, a period, and your username without spaces in the Username field on the login page. edu.amyp, for instance.
  4. Select Remember my org prefix below the Password form to ensure that the org prefix is already filled in each time you enter the page.
  5. Password: Enter your password in the Password field. The case of passwords is critical. The password for password1 is not the same as Password1.
  6. Login is available by clicking here. The main page for PointClickCare loads.

Consider the Following:

  1. To learn how to save or keep this login page, click Bookmark this Login Page.
  2. To read about how to troubleshoot login issues and error messages, click Login Trouble?
  3. After exceeding the configured limit number of failed login attempts, your login may be deactivated for security reasons and is automatically reinstated after 5 minutes.
  4. Organizational Standards
  5. Users’ credentials are never reset by PointClickCare. To obtain a new password, contact your system administrator.


While it is uncommon for customers to need to refer to our troubleshooting guide, there are times when it is necessary. Here, we’ll review the troubleshooting guide.

  1. Verify that your internet connection is operational and stable. As a result, unanticipated failures, such as timeouts, may occur.
  2. Verify that you correctly typed your information. If a password viewing option is available, utilise it. As long as no one is able to see your password in the vicinity.
  3. Ensure that you have deactivated your CAPS LOCK.
  4. If you continue to be unable to access the site, delete your cache and cookies. Our how-to guide for the most popular browsers is available here.
  5. Disconnect from any Virtual Private Network (VPN) connections you may have. Certain websites ban IP addresses from particular countries or locations.
  6. If you are not using a VPN and your connection is strong, it is possible that you have forgotten your password. Here are the methods for resetting your password.
  7. If you continue to experience difficulties logging into your account, please contact us and we will assist you as soon as possible.

Please Follow Our Troubleshooting Guide Below if You Have Any Issues:

  1. Using our official link below, navigate to the Cna Poc Portal’s official login page. After clicking the link, it will open in a new tab, allowing you to continue reading the guide and performing any necessary troubleshooting.
  2. Enter your username and password. You must have been provided with these by Cna Poc Portal, either upon registration or by your Cna Poc Portal authority.
  3. A “successfully logged in” notification should now appear. You have now successfully logged into the Cna Poc Portal.
  4. If you are unable to log in to the Cna Poc Portal website, please refer to our troubleshooting guide, which is available here.


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