“I’m not going to celebrate or be proud of banning @realDonaldTrump from Twitter, or how we got here,” Dorsey said. “Offline harm as a result of online talk is real, and it drives our policy and enforcement above all else.”
Dorsey understood the implications of the decision in his posts, acknowledging that “blocking an account has real and significant changes”. Deleting users, he said, breaks public discourse and divides people.
“When there are clear and obvious exceptions, I think the ban on promoting healthy conversation is our failure. And it is time to think about our activities and the environment around us,” he said.
“The check and accountability of this power has always been a small part of the big public conversation that takes place across the internet about a service like Twitter,” he said. “If everyone disagrees with our rules and enforcement, they can simply go to another web service.”
“This concept was challenged last week and many grassroots web tool providers decided not to host that they were dangerous,” he continued.
The decision to ban the president from Twitter had immediate consequences: Trump lost access to more than 88 million followers, and the move exposed the company to censorship complaints from Republicans. Democrats exploded the role of social media in implementing Trump and warned of new laws to regulate the technology sector.
Dorsey suggested in his posts that the technology industry’s actions could have long-term impacts.
“This may call for dynamism at the moment, but in the long run it will be disastrous for the lofty purpose and ideals of the open internet.
“Yes, we all need to look critically at the contradictions in our policy and implementation. Yes, we need to look at how distracting and detrimental our service can be. Yes, we need more transparency in our moderate operations. All of this cannot be eroded. He said.
– Contributed to Brian Fung Reporting.