Your phone isn’t working because 5G isn’t working, right? Even though it’s frustrating when you can’t connect, the tips below can help you figure out what’s wrong and get back online as soon as possible.
Why is It That I Can’t Connect to a 5G Network?
Problems with your 5G connection are rarely caused by something you did wrong or could have stopped. Here are some things that could be causing the problem:
- There’s a short-term problem.
- You are too far away from the 5G network for your phone to see it.
- The 5G tower closest to me isn’t working right.
- The network doesn’t work with your phone.
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How to Fix It When You Can’t Find a 5G Network
Try some of the easier fixes first by following these steps:
- Turn on aeroplane mode, wait a couple of seconds, and then turn it off again. It will stop your connection to the cell tower for a short time and then make it try again.
- Restart your phone. See how to restart an Android device or an iPhone to find out how to do it. It’s not fun to restart your phone because it could take a few minutes for everything to load back up again, but this is a simple step you shouldn’t skip.
- Check to see if you can use 5G where you are. Even though 5G has been put in place all over the world, there are large gaps that make it unreliable in many places.If you have a 5G-capable phone and were just on a 5G network, moving even a few feet can send you back to an older standard like LTE/4G.
- Check with your carrier to make sure that 5G is part of your plan. If you’re in an area that should support 5G, but your device doesn’t show a 5G network, it could be because you’re not paying for 5G access.Most companies’ plans include 5G, but you should check with your carrier to be sure.
- Update the operating system on your phone to the most recent version. The newest version of iOS or Android has all the latest fixes and improvements for your phone. If you’re using an old version of iOS or Android, you won’t have these changes.
- Replace the SIM card and clear the cache in the SIM Toolkit.
- Maybe your phone is too old. To find and connect to a 5G network, the phone needs to have certain hardware.Even if a phone was made before 2019, it might not work with 5G even if it can connect to 4G. If you don’t see 5G at the top of your phone and none of these other tips worked, you might not have a 5G phone.To make sure, look up the phone’s model number online or on the company’s website and read about its features. It should say if it works with 5G.
- Contact the company that provides your mobile service to find out what your other options are. Tell them what you’ve already done (all of the above) because they might be able to help or have more advice for your phone/plan that you haven’t thought of yet.
- Your phone needs a factory reset. It will erase any changes you’ve made and put the original apps and other software back to how they were when it came from the factory.
- Talk to the company that made your phone. After you’ve reset the phone’s software and done everything else on this list, the only thing stopping your phone from using 5G is broken hardware.You have no choice but to have them fix the phone or give you a new one that works.
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Conclusion
Problems with your 5G connection are rarely caused by something you did wrong. There are a number of things that could be causing the problem. Turn on aeroplane mode, wait a couple of seconds, and then turn it off again to see if it’s working. Update the operating system on your phone to the newest version of iOS or Android. If your phone is made before 2019, it might not work even if it can connect to 4G.
