Finastra has announced that the company has appointed Neil Blagden as the Chief Customer Officer of the company’s executive leadership team. In his responsibility, the newly appointed CCO, Neil Blagden, would be responsible would oversee to design, deliver and enable innovative experiences for its customers.
The newly appointed CCO, Neil Blagden, has got years of experience in the domain of digital transformation, operations and customer support. Neil Blagden has focused on building ‘Customer-First’ culture in various organizations and companies he has worked with.
Prior joining the company, he has served as the Director of Customer Services, Operations & Digital at Vodafone UK, where he was responsible to oversee a number of fields to provide exceptional customer support to 24 million customers of Vodafone in different domains, including Internet of Things (IoT) Services, Broadband and internet.
Chief Executive Officer at Finastra, Simon Paris said, “Neil brings with him significant insight into shaping customer experience with the help of innovative technologies. His enthusiasm for his craft and proven track record aligns with our commitment to shape our solutions and the way we work with our customers.”
“We’ve always strived to build deep and long-lasting relationships with our customers, and long may this continue and evolve with Neil on board,” Simon Paris further added.
Sharing his thoughts, the newly appointed Chief Customer Officer, Neil Blagden said, “I am passionate about customer experience, which has always been the key focus throughout my career, and I’m excited to bring my learnings to Finastra.”
“The open innovation vision of the leadership team, and the value that the business places on ensuring the customer is at the heart of everything, is inspiring. I’m looking forward to accelerating that drive and deepening these relationships,” Chief Customer Officer Neil Blagden further added in his statement.